Customer Support Specialist

Multi-Wing’s mission is simple: Shaping airflow for future generations.

As a global leader in custom-designed axial fan solutions for the HVAC/R and Powertrain cooling industries, we’ve spent over 60 years perfecting our modular fan system. The result? Tailor-made solutions that meet even the toughest performance demands.

In 2023, we welcomed VIP Air Empowerment—Italy’s market leader—into our family, turning it into our global R&D hub for HVAC/R axial fans. With cutting-edge wind tunnel facilities and deep engineering expertise, we’re scaling innovation like never before.

We are strengthening our Customer Support Team in Italy and are looking for a Customer Support Specialist – Order Fulfillment & Logistics to join our 2-person team managing customer-facing logistics and documentation. This is a key role responsible for ensuring seamless communication and execution from the moment a customer sends a purchase order to the successful delivery of goods — ideal for a service-minded, detail-oriented professional with a logistics flair and a passion for operational coordination.

• Act as the first point of contact for customer purchase orders (POs), ensuring accurate and timely order entry and acknowledgement.
• Serve as the primary contact for providing customers with delivery updates and issuing basic quotations when needed.
• Send preliminary order confirmations (OC) to internal teams and ensure order details are shared clearly and proactively.
• Manage the end-to-end order fulfillment process, from PO reception to final shipment.
• Coordinate shipment planning and execution with carriers and freight partners, ensuring on-time delivery.
• Prepare and handle all shipping documentation, including customs paperwork for international deliveries.
• Ensure streamlined communication between all stakeholders (customers, internal departments, carriers) to avoid delays and misunderstandings.
• Monitor and resolve issues related to deliveries, shipment delays, or customer complaints with a proactive approach.
• Collaborate cross-functionally with the warehouse, logistics, sales, and finance teams to streamline customer service operations.
• Use ERP and CRM systems to manage workflows and keep detailed, accurate records.

• You are organized, customer-oriented, and hands-on — someone who enjoys owning processes from start to finish, thrives in dynamic environments, and delivers reliable results
• You bring at least 3 years of proven experience in customer support, logistics coordination, or supply chain operations, ideally in an industrial or manufacturing setting
• You have strong interpersonal and problem-solving skills
• You pay excellent attention to detail and can manage multiple priorities under pressure
• You demonstrate strong organizational skills and a proactive, self-driven mindset
• You are fluent in English and Italian at a professional level
• You are proficient in Microsoft Office, and experience with Microsoft Dynamics 365 (D365) or a similar ERP system is a plus

Nice to have:

• Additional languages such as German and/or French
• Knowledge of international shipping procedures, customs documentation, and Incoterms
• Prior experience in customer logistics or post-order customer service roles

• You will have a permanent position in a growing international company with a global footprint.
• You will work in a collaborative and dynamic environment where your contributions truly matter.
• You will find opportunities for career growth and continuous learning.
• You will be part of a purpose-driven team that values innovation and customer success.